At Padmaraj Farms, we take great care to ensure that our dairy products reach you fresh, properly packed, and in good condition. Since most of our products are perishable food items, returns are handled differently from regular non-food products.
Eligible for Replacement or Refund
You may request a replacement or refund if:
- The product received is damaged, leaking, spoiled, or defective
- You receive the wrong product
- The quantity received is different from what you ordered
- The product is delivered in an unusable condition
Please contact us within 24 hours of delivery and share your order details along with clear photographs or videos of the product and packaging.
Products Not Eligible for Return
Because our products are fresh and perishable, we generally cannot accept returns for:
- Change of mind after delivery
- Products that have been opened, used, or consumed
- Products stored improperly after delivery
- Complaints raised after the eligible reporting period
- Taste, texture, or personal preference where the product is otherwise safe and as described
Fresh Milk and Subscription Deliveries
For milk subscription orders, customers should report any issue with a delivery as soon as possible on the same day.
If there is a genuine delivery or quality issue, Padmaraj Farms may provide:
- Replacement in the next delivery
- Adjustment in the customer's account
- Credit toward a future delivery
- Refund, where applicable
Ghee and Other Packaged Products
For packaged products such as Cow Ghee, Buffalo Ghee, Paneer, Dahi, Shrikhand, and other dairy products, replacement or refund may be provided when the product is received damaged, leaking, spoiled, or incorrect.
The original packaging should be retained until the issue is resolved.
Refund Processing
Once your complaint is reviewed and approved, the refund will be processed to the original payment method wherever possible.
Depending on your bank or payment provider, the refund may take approximately 5–7 business days to reflect in your account.
Order Cancellation
Orders may be cancelled before they are dispatched or prepared for delivery.
Once a fresh or perishable product has been prepared, packed, dispatched, or delivered, cancellation may not be possible.
Contact Us
For any return, refund, replacement, or product-quality concern, please contact Padmaraj Farms with:
Order Number
Registered Mobile Number
Description of the issue
Photos or video, where applicable
We will review the concern and try to resolve genuine issues as quickly as possible.
Padmaraj Farms reserves the right to approve or reject refund or replacement requests after reviewing the circumstances of each case.